Terms of Service

These Terms of Service ("Terms") govern your access to and use of LinkForty's services, website, and applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

LinkForty provides a cloud-based deeplink and URL management platform that enables users to:

• Create and manage short links
• Configure mobile deep linking with platform-specific routing
• Track analytics and click events
• Manage custom domains
• Collaborate with team members
• Access programmatic API endpoints

2. Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or the age of majority in your jurisdiction
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activities that occur under your account

3. Subscription and Billing

3.1 Subscription Plans

We offer multiple subscription tiers:

• Free Plan: Limited features with usage restrictions
• Pro Plan: $19/month - Enhanced limits and features
• Business Plan: $49/month - Expanded limits for growing teams
• Unlimited Plan: $149/month - Unlimited usage with premium support

3.2 Billing Terms

• Subscriptions renew automatically unless canceled
• Prices are in USD and exclude applicable taxes
• You authorize us to charge your payment method on each billing cycle
• Failed payments may result in service suspension
• We reserve the right to change pricing with 30 days notice

3.3 Refund Policy

All subscription fees are non-refundable. We provide the following options to evaluate our service before committing to a paid plan:

• Free Plan: Available indefinitely to test core features with usage limits
• Free Trial: Paid plans include a trial period to evaluate premium features before being charged
• Cancellation: You may cancel your subscription at any time; access continues until the end of the current billing period
• No Pro-rated Refunds: We do not provide refunds or credits for partial billing periods
• Exceptions: Refunds may be issued at our sole discretion for billing errors or technical issues preventing service access
• Termination for Violation: If we terminate your account for a violation of Section 4.1, no refund or credit is due for the unused portion of your billing period

By subscribing to a paid plan, you acknowledge that you have had the opportunity to evaluate the service through our free plan and/or trial period.

4. Acceptable Use and API

4.1 Prohibited Uses

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms and is incorporated into them by reference. Breaching that policy is a breach of these Terms.

It is a separate document because the techniques it has to address change far faster than commercial terms do. Keeping it separate does not narrow it or reduce the notice you are owed: it is where the restrictions we impose on use of the Service are disclosed, and we will notify you of significant changes to it on the same basis as changes to these Terms under Section 10.3.

In summary, and without limiting that policy, you agree NOT to use the Service to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Distribute malware, viruses, or harmful code
• Create links to illegal content, phishing or credential-harvesting pages, or malicious websites
• Impersonate an organisation or person you are not authorised to represent
• Conceal a link's real destination, including by serving different content to security scanners than to visitors
• Spam or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Generate, submit, or attempt to attribute fraudulent clicks, installs, opens, or conversion events — including but not limited to click spam, click injection, install farms, and SDK spoofing
• Modify, intercept, replay, or falsify any data transmitted by the LinkForty SDK or API
• Use the Service to circumvent platform policies (Apple App Store, Google Play, or other distribution platforms) including their attribution, tracking, and identifier-use rules (e.g., Apple's App Tracking Transparency framework and SKAdNetwork/SKAN constraints)
• Access or use the Service through any automated means, including but not limited to any robot, spider, crawler, script, browser extension, site search or retrieval application, or other automated device, process, or means to access, retrieve, scrape, or index any portion of the Service, without our express prior written consent
• Resell or sublicense the Service without authorization
• Create or use an account to evade a restriction applied to you or anyone else

4.2 API Usage

If you use our API:

• You must comply with rate limits (documented in API documentation)
• You must use API keys securely and not share them
• You are responsible for all API activity under your account
• Excessive usage may result in rate limiting or service suspension
• We may modify API endpoints with reasonable notice
• A restriction applied to your workspace under Section 9 also applies to programmatic access — API keys, the MCP server, integrations, and the SDK — not only to the dashboard

5. Data and Content

5.1 Your Content

You retain ownership of your content (links, analytics data, team data). You grant us a license to use, store, and process your content to provide the Service.

5.2 Our Rights

We may review, monitor, or remove content that violates these Terms.

Reviewing link destinations. To detect links pointing at phishing pages, malware, or other harmful destinations, we may retrieve, inspect, and analyse the destination URLs configured on your links, and may transmit those URLs to third-party threat-intelligence providers for assessment. Our Privacy Policy identifies the providers we use for this purpose.

Enforcement. We may act on any violation of these Terms, not only a repeated one, and we enforce the spirit of these Terms as well as their letter. Depending on the severity of the violation we may show visitors a warning page instead of redirecting them, disable an individual link, restrict a workspace, or suspend or terminate an account. Section 9 describes what each of these means, what we will tell you, and how to appeal.

Reporting to others. Where we believe a link or account is being used for phishing, fraud, malware distribution, or other unlawful activity, we may report the link, the account, and related information to law enforcement, to an organisation being impersonated, to a domain registrar or hosting provider, or to an anti-abuse or threat-intelligence service.

5.3 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backups of important data.

6. Intellectual Property

The Service, including its design, code, logos, and documentation, is owned by LinkForty and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.

7. Disclaimers and Limitation of Liability

7.1 Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice. We are not liable for downtime, service interruptions, or data loss.

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINKFORTY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages exceeding the amount paid by you in the past 12 months
• Third-party actions or content
• Unauthorized access to your account due to your negligence

7.3 Indemnification

You agree to indemnify and hold harmless LinkForty from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

8. Termination

8.1 By You

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the billing period
• You will not be charged for subsequent periods
• You may export your data before the subscription ends

8.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Creating or using an account to circumvent an existing restriction
• Extended inactivity (Free accounts only)

We may act immediately and without prior notice where waiting would risk harm to other people — for example a link actively being used to steal credentials. Where we act without prior notice, we will tell you what we did and why, as described in Section 9.

If we terminate your account for a violation of Section 4.1, you are not entitled to a refund or credit for any unused portion of your billing period. Section 3.3 otherwise continues to apply.

9. Enforcement and Appeals

9.1 What We May Do

We aim to take the least disruptive action that addresses the problem. In increasing order of severity, we may:

• Warn: show visitors a warning page, which they may choose to continue past, instead of redirecting them automatically
• Disable a link: stop one link from redirecting, leaving the rest of your workspace untouched
• Restrict a workspace: stop all of that workspace's links from redirecting, as described in 9.2
• Suspend or terminate an account: as described in Section 8.2

Automated systems may identify a link or workspace for review, and may go as far as showing a warning page. Restricting a workspace, and suspending or terminating an account, are decided by a person.

9.2 What a Restriction Means

While a workspace is restricted:

• Its links stop redirecting. Visitors see a notice rather than the destination.
• You can still sign in, view your data, and export it.
• Restrictions apply to programmatic access as well as the dashboard. Creating or changing links through the API, API keys, the MCP server, integrations, or the SDK is blocked. Read-only requests continue to work so you can retrieve and export your data.
• We do not delete your links, analytics, or account data because of a restriction. A restriction is a reversible state, so that if we have made a mistake it can be undone completely.

9.3 What We Will Tell You

When we warn, disable, restrict, suspend, or terminate, we will contact the account owner and tell you what action we took, what it applies to (a specific link, a workspace, or the account), the reason for it, when it took effect, and how to appeal. We will also show this in your dashboard.

We will also tell you:

• whether we acted on a report from someone else, or on our own detection;
• whether automated systems were involved in identifying the content or in deciding what to do about it;
• where our ground is that the content is unlawful rather than only contrary to our policies, which law we are relying on; and
• that the appeal described in 9.4 does not affect any right you have to bring court proceedings.

9.4 How to Appeal

If you believe we have got it wrong, you can appeal. The notice we send you and the notice in your dashboard both link directly to the appeal form — you do not need to find this page or open a support ticket first. You may also email [email protected].

A person reviews every appeal. We aim to respond within 5 business days. If we agree with you we will reverse the action in full — because nothing was deleted, your links, analytics, and history return exactly as they were. If we do not agree, we will tell you why. Appealing is free.

9.5 Data After Suspension or Termination

While a workspace is restricted, nothing is deleted. Your data is retained and remains available for you to export, so that the restriction can be reversed in full if we have got it wrong.

After termination, we treat two kinds of information differently:

• Ordinary account data — your links, analytics, team and profile information — is deleted or anonymised on our normal retention schedule, described in our Privacy Policy. Termination for a policy violation does not extend how long we keep it.
• A limited evidentiary record — the report or signals that prompted the action, the specific offending URLs, the relevant logs, an account identifier, and our enforcement correspondence — may be preserved separately where doing so is reasonably necessary for security, fraud prevention, compliance with a legal obligation, or the establishment, exercise, or defence of legal claims. We keep this for no longer than those purposes require.

This distinction matters if you ask us to erase your data. We will do so, but preserving a narrow evidentiary record may still be necessary for the purposes above; where that applies we will tell you what we are keeping and why. It is a necessity-based exception, not a reason to keep everything.

9.6 Reports From Other People

Anyone — not only our customers — can report a LinkForty link they believe is unlawful or breaches our Acceptable Use Policy, using the form at app.linkforty.com/abuse or by emailing [email protected]. No account is needed and reports may be made anonymously.

We review reports diligently, objectively, and without arbitrary distinction between reporters. Where a reporter gives us a contact address, we confirm receipt without undue delay and tell them what we decided and what they can do if they disagree. Section 5 of the Acceptable Use Policy explains what a report should contain.

If a report leads us to act against your links or workspace, you receive the statement of reasons described in 9.3 and may appeal under 9.4 in the same way as for anything we detect ourselves.

9.7 Circumventing a Restriction

Creating a new account or workspace, or using an existing one, in order to evade a restriction, suspension, or termination is prohibited. Where we identify accounts being used this way, we may disable them permanently and without prior notice. We will still tell you what we did and why, as described in 9.3. Appealing is the route to having a restriction lifted; a new account is not.

9.8 Who These Procedures Apply To

We offer the notice, statement of reasons, and appeal procedures described in this Section to all customers, wherever they are located. Doing so is not an acknowledgement that any particular law or regulatory regime applies to us or to you.

10. Legal

10.1 Governing Law

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Utah.

10.2 Dispute Resolution

In the event of a dispute, you agree to first attempt informal resolution by contacting our support team. If unresolved within 30 days, disputes may be submitted to binding arbitration.

10.3 Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

10.4 Privacy

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to our Privacy Policy.

10.5 Miscellaneous

• Entire Agreement: These Terms, together with the Acceptable Use Policy and the Privacy Policy, constitute the entire agreement between you and LinkForty
• Severability: If any provision is found invalid, the remaining provisions remain in effect
• Waiver: Failure to enforce any provision does not waive our right to do so later
• Assignment: You may not assign these Terms; we may assign them with notice
• Force Majeure: We are not liable for delays due to circumstances beyond our control

10.6 Feedback

If you provide us with any feedback, suggestions, ideas, or other input about the Service ("Feedback"), you grant LinkForty, Inc. a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sub-licensable, and transferable license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback for any purpose, without any obligation or compensation to you. You represent that you have the right to provide such Feedback.

11. Contact Information

For questions about these Terms, please contact us at: